DELIVERY
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What if my order is lost/damaged?
We are sorry your order is lost/damaged. If you purchased Package Protection, you are eligible for a full refund back to your account or a replacement of your order if the items are in stock. Please file a claim here for your lost or damaged order. P
What happens if my order shipment is delayed?
At Zahraa The Label, we understand how important your orders are, and we do our best to ensure timely delivery. However, sometimes delays can occur due to factors beyond our control, such as transportation disruptions, weather conditions, or high shi
My Order is being Returned to Sender
If there are any delivery issues with your package, the carrier will return it to our warehouse. Once the package is returned, we’ll issue a refund for the cost of the items, minus the shipping fee. Please note that we are unable to reship returned i
What if my package is already shipped to the wrong address, can I still update it?
Once a package leaves our warehouse we have a little control over it and we're unable to change the address on our end. However, we recommend contacting the carrier directly to see if they can help redirect your package or hold it for pickup. Carrier
Will I be charged Custom & Import duties?
Please note taxes and duties may be charged for international orders. The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are out
My order is being Returned to Sender
If the carrier faces any challenges delivering your order to the designated shipping address, they'll make arrangements to send it back to our warehouse. Don't worry – we've got you covered! We'll gladly issue a refund for the package, minus the ship
What should I do if my order was returned due to an address issue?
We apologize for any inconvenience caused by your package being returned due to address-related issues like "No Such Number." At this time, we’re unable to offer reshipments for returned packages. Once the package is received and processed at our fac
Why can't I track my package?
Once your parcel is scanned and sorted by the carrier, tracking updates will begin. Initially, you might see a "label created" status, and it can take 24-48 hours for the carrier to update the tracking online. If you’ve received a shipping confirmati