zahraa-the-label

We are sorry your order is lost/damaged. If you purchased Package Protection, you are eligible for a full refund back to your account or a replacement of your order if the items are in stock. Please file a claim <a href="https://www.zahraathelabel.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">here</a> for your lost or damaged order.Please email our team support@zahraathelabel.com within 2 days from date of delivery with an image of your damaged items for further assistance.&#xA0;

We are sorry your order is lost/damaged. If you purchased Package Protection, you are eligible for a full refund back to your account or a replacement of your order if the items are in stock. Please file a claim here for your lost or damaged order. P

What if my order is lost/damaged?

DELIVERY

My order was marked delivered but it’s not here.

What happens if my order shipment is delayed?

My Order is being Returned to Sender

What if my package is already shipped to the wrong address, can I still update it?

Will I be charged Custom & Import duties?

My order is being Returned to Sender

What should I do if my order was returned due to an address issue?

Why can't I track my package?

Shipping Policy

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

Do you ship worldwide?

SHIPPING

Can I edit or add anything to my order?

Can I cancel my order?

I received a wrong item, what do I do?

How do I apply discount codes?

Where is my order confirmation?

What should I do if an item is missing in my order?

Is it possible to update my address after placing an order?

Why was I charged more than once?

ORDER ISSUES

Rewards Program

What is our Rewards Program?

How do I view my points balance?

What do the 'approved', 'pending' and 'canceled' statuses mean?

Is there a limit to the numer of points I can earn?

I've redeemed my points but forgotten my code

Why has my account balance gone down?

REWARDS PROGRAM

Where can I find out about restocks?

Why is the item still out of stock after I received a restock notification?

RESTOCKS

Do you have a size guide?

PRODUCTS AND SIZING

How do I make a return?

When will I get my refund?

What is your Refund policy?

RETURNS

How do I unsubscribe from email and text/SMS messages?

How Do I log in to my account?

MY ACCOUNT

Ambassadors

INFLUENCERS

What if my order is lost/damaged?Updated 2 months ago