Why can't I track my package?Updated 2 months ago

Once your parcel is scanned and sorted by the carrier, tracking updates will begin. Initially, you might see a "label created" status, and it can take 24-48 hours for the carrier to update the tracking online. If you’ve received a shipping confirmation with a tracking number, your package is on its way.

Orders placed on weekends or public holidays are shipped the next business day. For international orders, customs processing may cause delays, so don’t worry if there’s no immediate tracking update.