ORDER ISSUES
Can I edit or add anything to my order?
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed. This includes change of address, change of items in your order, adding or removing items in your order, as well as exchange of
Can I cancel my order?
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed. This includes change of address, change of items in your order, adding or removing items in your order, as well as exchange of
I received a wrong item, what do I do?
We are sorry to hear you received the wrong item in your order. While this is rare, please report your order issue to our team via email [email protected] and we will gladly send a return label and ship out the correct item to you. Include a
How do I apply discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the discount code field on the checkout page. • Click apply to see your new total before finalizing your order. • Only one code can be used per order. If you’re having t
Where is my order confirmation?
After placing your order, you’ll receive an email confirmation at the email address you provided. If you can’t find it, please check your spam or junk folder—it might be there. If it’s still missing, the email address may have been entered incorrectl
What should I do if an item is missing in my order?
Our team carefully scans and weighs all items before dispatch. If you’re missing an item, please contact us within two days of receiving your package, and we’ll gladly assist you. Before reaching out, double-check your email for any notifications abo
Is it possible to update my address after placing an order?
If you’ve already received a shipping confirmation, we’re unable to make any changes to your address as orders are processed quickly to ensure timely delivery. If you haven’t received a shipping confirmation yet, please contact us here: support@zahra
Why was I charged more than once?
We understand how concerning multiple charges on your account can be. Often, what appears as multiple charges are actually authorization holds placed by your bank. These holds are a standard practice to verify funds and confirm the transaction. Pleas