What should I do if an item is missing in my order?Updated 2 months ago
Our team carefully scans and weighs all items before dispatch. If you’re missing an item, please contact us within two days of receiving your package, and we’ll gladly assist you.
Before reaching out, double-check your email for any notifications about items we couldn’t fulfill. If you haven’t received such an email, please get in touch with us at: [email protected] with the following details:
- Your order number and email address
- Name of the item that is missing
- A photo of all the items you received
We’ll work to resolve the issue as quickly as possible!