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WHY HAS MY ACCOUNT BALANCE GONE DOWN?This could be because your order has been canceled or returned by either you or a friend you&#x2019;ve referred.

WHY HAS MY ACCOUNT BALANCE GONE DOWN?. This could be because your order has been canceled or returned by either you or a friend you’ve referred.

Why has my account balance gone down?

REWARDS PROGRAM

My order was marked delivered but it’s not here.

What if my order is lost/damaged?

What happens if my order shipment is delayed?

My Order is being Returned to Sender

What if my package is already shipped to the wrong address, can I still update it?

Will I be charged Custom & Import duties?

My order is being Returned to Sender

What should I do if my order was returned due to an address issue?

Why can't I track my package?

DELIVERY

Shipping Policy

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

Do you ship worldwide?

SHIPPING

Can I edit or add anything to my order?

Can I cancel my order?

I received a wrong item, what do I do?

How do I apply discount codes?

Where is my order confirmation?

What should I do if an item is missing in my order?

Is it possible to update my address after placing an order?

Why was I charged more than once?

ORDER ISSUES

Rewards Program

What is our Rewards Program?

How do I view my points balance?

What do the 'approved', 'pending' and 'canceled' statuses mean?

Is there a limit to the numer of points I can earn?

I've redeemed my points but forgotten my code

Where can I find out about restocks?

Why is the item still out of stock after I received a restock notification?

RESTOCKS

Do you have a size guide?

PRODUCTS AND SIZING

How do I make a return?

When will I get my refund?

What is your Refund policy?

RETURNS

How do I unsubscribe from email and text/SMS messages?

How Do I log in to my account?

MY ACCOUNT

Ambassadors

INFLUENCERS

Why has my account balance gone down?Updated 2 months ago