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To opt out of email marketing communications, please click on the &apos;Unsubscribe&apos; link located at the bottom of any of our emails.&#xA0;For text messages/SMS, opting out is as easy as replying with STOP to the number from which you received the message.&#xA0;Kindly allow 3-5 business days for these requests to be processed.

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Log in to your account by visiting the icon login at the top right of the home page. In your account, you will find your order information, loyalty and rewards information & keep track of your points to earn discounts on future orders.

Log in to your account by visiting the icon login at the top right of the home page. In your account, you will find your order information, loyalty and rewards information &amp; keep track of your points to earn discounts on future orders.

How Do I log in to my account?

zahraa-the-label

MY ACCOUNT

My order was marked delivered but it’s not here.

What if my order is lost/damaged?

What happens if my order shipment is delayed?

My Order is being Returned to Sender

What if my package is already shipped to the wrong address, can I still update it?

Will I be charged Custom & Import duties?

My order is being Returned to Sender

What should I do if my order was returned due to an address issue?

Why can't I track my package?

DELIVERY

Shipping Policy

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

Do you ship worldwide?

SHIPPING

Can I edit or add anything to my order?

Can I cancel my order?

I received a wrong item, what do I do?

How do I apply discount codes?

Where is my order confirmation?

What should I do if an item is missing in my order?

Is it possible to update my address after placing an order?

Why was I charged more than once?

ORDER ISSUES

Rewards Program

What is our Rewards Program?

How do I view my points balance?

What do the 'approved', 'pending' and 'canceled' statuses mean?

Is there a limit to the numer of points I can earn?

I've redeemed my points but forgotten my code

Why has my account balance gone down?

REWARDS PROGRAM

Where can I find out about restocks?

Why is the item still out of stock after I received a restock notification?

RESTOCKS

Do you have a size guide?

PRODUCTS AND SIZING

How do I make a return?

When will I get my refund?

What is your Refund policy?

RETURNS

Ambassadors

INFLUENCERS