Refund policy

You may return your items for a refund given you meet our returns policy  within 15 days from the date of delivery. We reserve the right to deny any returns that are made after this period. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged with tags attached. Any garments returned to us with makeup, markings, stains or scents will not be accepted. 

All garments have a return tag attached as a seal. Once the tag is altered, cut or tampered with in any way, we cannot accept the return. If you return an item that qualified for free shipping in your initial order, we will refund your total to you minus the cost of shipping of your initial order. If an item is returned with a damaged tag and/or does not meet our Return Policy,  a $45 fee will be required to process your order plus the cost of shipping to ship the items back to you.

For hygiene reasons and for your protection, we do not accept returns or exchanges on products from our Hijab Collection & Hijab Accessories.

We are unable to offer store credit for items purchased on sale. However, you are welcome to exchange your sale item within 15 days from the date of delivery for a different size or style, provided it is equal or greater in value as your original purchase. Customers are required to cover any relevant shipping costs associated with the exchange of a sale item.

Final Sale 

Items purchased during any sales such as Hijab Sales, Black Friday, Cyber Monday, Clearance Events or any applicable sales are non-returnable and considered final sale. Any items marked Final Sale will not be approved for returns. We do not offer price match adjustments, returns, credits or exchanges for items that went on sale after your purchase date. 

Discount Code Returns

Items purchased with a discount code are eligible for exchange only within 15 days from date of delivery. You must purchase your desired size, then we will issue a refund back to your original form of payment for your returned item, once your exchange order has been placed.

Faulty Returns

A refund will be issued on items that have a manufacturing default upon delivery. If you suspect a faulty item, please contact our customer service team at [email protected]  within 2 days of receiving your order to address the nature of the fault. We'll be more than happy to rectify this for you. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.  

International Returns

Should you wish to return an item, we do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.

Submit A Return

If you wish to return any full priced items for an exchange or return, you can do so by clicking here. Please ensure you meet all of the returns policy requirements before initiating a return. Returns that do not meet our returns policy requirements may be denied. 

We do suggest using a trackable service as we are not held liable for parcels that are lost en route back to us. If your return request is approved, you must ship back the items within 2 business days. Once we receive your return, we  will process it within 14 business days. A confirmation email will be sent to you to confirm your refund. 

Due to high volume shipments, once you place your order, we cannot alter, add or remove anything to/from your order. Please carefully fill out your full name at checkout, including first and last name to prevent any postal delays.. We do not provide return shipping labels unless the product is faulty or damaged upon delivery. We are not responsible for any returns that are not approved through our Return Portal.

Zahraa The Label will not be held liable for any damage which has been caused to your garments by a third-party dry-cleaning company. We don't offer any price adjustments under any circumstances. 

Zahraa The Label reserves the right to deny an exchange, store credit or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.